Shipping policy
Effective Date: August 19th, 2024
Welcome to MB ADI ir draugai, operating as www.vashashop.lt. We are committed to delivering your products efficiently and safely. This Shipping Policy outlines our shipping processes, costs, delivery times, and other relevant information. Please read it carefully to understand how we handle shipping.
Shipping Destinations
We ship our products domestically within Lithuania. Shipping rates and delivery times vary depending on the destination.
Shipping Rates and Delivery Times
We use reliable shipping providers to ensure timely delivery. However, shipment times may vary due to the exact location and external factors beyond our control.
Domestic Shipping (Lithuania):
- Standard Shipping:
Delivery Time: 2-3 business days
Processing Time
All our products, including custom-made and pre-designed items, are made to order. Please allow 1-3 business days for us to create and process your order before it is shipped. You will receive a confirmation email once your order has been shipped, along with a tracking number.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can use this tracking number to monitor the status and estimated delivery date of your order.
Customs, Duties, and Taxes
For international orders, please be aware that additional customs fees, duties, and taxes may apply. These charges are the responsibility of the recipient and vary by country. Please check with your local customs office for more information on potential charges.
Shipping Address Accuracy
Please ensure that your shipping address is complete and accurate. We are not responsible for orders that are lost or delayed due to incorrect or incomplete addresses. If you need to update your shipping address, please contact us immediately at info@vashashop.lt before your order is shipped.
Delayed or Lost Orders
While we strive to deliver your orders within the estimated delivery times, delays can occur due to unforeseen circumstances such as customs processing, weather conditions, or postal strikes. If your order is significantly delayed, please contact us at info@vashashop.lt for assistance.
In the unlikely event that your order is lost during transit, we will work with the shipping carrier to resolve the issue. If the carrier confirms the loss, we will offer you a replacement or a refund.
Damaged Orders
We take great care in packaging our products to ensure they arrive in perfect condition. If your order arrives damaged, please contact us within 48 hours of receiving the package. Provide us with your order number and photographic evidence of the damage. We will arrange for a replacement or refund as appropriate.
Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect address, failure to pick up the package, or other reasons, we will contact you to arrange reshipment. Additional shipping fees may apply.
Contact Us
If you have any questions or concerns about our Shipping Policy, please contact our customer service team at:
- Email: info@vashashop.lt
We appreciate your understanding and cooperation.
Thank you for choosing MB ADI ir draugai, operating as www.vashashop.lt
MB ADI ir draugai