Our phone cases are made from high-quality materials designed to protect your device. We offer Snap cases made of durable polycarbonate and Tough cases that feature a dual-layer design with a shock-absorbing TPU interior and a hard polycarbonate shell exterior.

We provide cases for a wide range of phone models, including all iPhones from iPhone 6 onwards, Samsung Galaxy models from S7, and popular models from brands like Huawei, Google Pixel, OnePlus, Xiaomi, and Motorola.

Yes, our Tough and Elite phone cases are available in both MagSafe® compatible and non-compatible options. Please check the specifications when selecting your case type. Note that Snap cases are not compatible with MagSafe®.

Yes, all our cases feature a raised bezel around the camera to protect your phone's lens from scratches and direct contact with flat surfaces when placed on its back.

Custom-made products are non-refundable and non-returnable as they are tailored specifically to your requirements. Please ensure all details are correct before finalizing your purchase.

Standard shipping within Lithuania typically takes 2-3 business days after a processing time of 1-3 business days. You'll receive a tracking number once your order is shipped.

After your order is shipped, we'll send you a confirmation email with a tracking number and a link to monitor your package's status.

If your order is significantly delayed or lost, please contact us at [insert email]. We’ll work with the carrier to resolve the issue and offer a replacement or refund if necessary

If your order arrives damaged, contact us within 48 hours with your order number and photos of the damage. We’ll arrange a replacement or refund.

You’ll receive an email with your tracking number once your order has been shipped. If it’s been more than 5 business days since your order was placed and you still haven’t received the tracking information, please reach out to our customer service team for further assistance.

If you’ve checked your spam folder and waited 24 hours but still haven't received an order confirmation email, please contact our support team, and we’ll help you resolve the issue.

Our customer service team can cancel your order if it hasn’t been shipped yet. If your order has already been dispatched, you’ll need to return it once received in order to process a refund or exchange. Please contact us as soon as possible if you wish to cancel your order.

Unfortunately, orders cannot be modified once they’ve been placed. However, you can request to cancel your order and place a new one with the desired changes. Contact us to cancel your current order, and you’ll receive a refund so you can place a new order.

If you receive a faulty product, notify us within 14 days by emailing info@vashashop.lt with your order number, a description, and photos of the defect. We will assess and offer a replacement or a voucher refund.